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Thomas H. Davenport's Publications
Tom has published widely in the IT and general management press: he is the author or co-author of three other books, including the Harvard Business School Press bestseller Process Innovation. He has written articles for journals including the Harvard Business Review, Sloan Management Review, and CIO Magazine.
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Who is Thomas H. Davenport.
Tom Davenport is the Director of the Andersen Consulting Institute for Strategic Change and a professor of Information Management at Boston University. Previously, he was a professor of business at the University of Texas at Austin and the Director of the school's Information Management Program, a partner in Ernst & Young's Center for Information Technology and Strategy, as well as Director of IT research at McKinsey & Co., and at CSC Index
YOU can view complete CV of Thomas H. Davenport here.
Special thanks to Thomas H. Davenport for his courtesy and cooperation.
Contacts
YOU can mail Thomas H. Davenport
thomas.h.davenport@ac.com
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Working Knowledge: How Organizations Manage What They Know
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital |
Mission Critical
Mission Critical offers an authoritative and no-nonsense view of the challenges and opportunities afforded by the implementation of enterprise-wide systems (ESS). The book provides a valuable set of guidelines to help readers evaluate the potential efficacy of ESS for their enterprises. Arguing
that to be successful an organization must make simultaneous changes in its information systems, its business processes, and its business strategy, Davenport describes these changes in detail with extensive examples from real organizations. Finally, advocating that these systems should be viewed
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